Returns & Exchanges
At Catlink EU, we want you to be completely satisfied with your fashion purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items. Simply ensure your garments are in their original condition with all tags attached to qualify for a full refund.
Initiate Your Request
Visit our online return portal and enter your order number and email address to select the items you wish to return or exchange.
Pack Your Items
Carefully place the items in their original packaging, ensuring all designer tags and hygiene seals remain intact and undamaged.
Label and Ship
Print the prepaid shipping label provided by our portal, attach it to your parcel, and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects your return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing