Frequently Asked Questions
Everything you need to know about shopping with Catlink EU
What is the standard shipping time for orders within the EU?
We typically process orders within 1-2 business days. Delivery usually takes between 3 to 7 business days depending on your specific location within the European Union.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Simply ensure the item is in its original condition with tags attached and initiate your return through our online portal to receive a prepaid shipping label.
Are your materials sustainably sourced?
Yes, Catlink EU is committed to ethical fashion. We use organic cotton and recycled fabrics in 80% of our collections to ensure high quality with a low environmental impact.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and region-specific options like Klarna and iDEAL.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.
Do you offer international shipping outside of Europe?
Currently, we specialize in serving the European market to ensure the fastest delivery times, but we are planning to expand to international shipping by the end of this year.